My Wi-Fi network is not displayed in the network list

This article for you only if you don't see your Wi-Fi network in the list of surrounding networks in the Kello app. If you can see your network but have an error connecting to it, check this article.

If you don't see your Wi-Fi network in the list of networks during the set up of Kello, check the following:

➡️ Kello can only see Wi-Fi networks using the 2.4 GHz frequency. It won't see 5 GHz networks. Check your router's settings. Note that even if Kello is connected to the 2.4 GHz network and your phone to the 5 GHz network, your phone will still be able to control it.

If you need assistance, or if you have checked the item above and still don't see your Wi-Fi network,  ask for assistance.

Related Articles